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Citroën Automobiles Australia take protection of your privacy seriously. We are bound by the National Privacy Principles of the Privacy Act 1988 and all other applicable laws governing privacy. [Where appropriate, we will handle personal information relying on the related bodies corporate exemption and the employee records exemption in the Privacy Act.]
We have put in place processes and policies to help to ensure that :
• You are informed about how we use the personal information we collect about you;
• You can access and modify your personal details in accordance with applicable privacy laws; and;
• Your personal details are kept secure when we store or process it.
What information do we collect ?
In order to understand our customers and prospective customers better we collect information through different methods, such as from our Citroën dealers when you purchase a vehicle or have your vehicle repaired; from you directly when you provide information by telephone, in documents such as “change of owner details” forms or via our internet site (in requests for brochures etc); or from competition entry forms or marketing surveys.
How do we use the information collected ?
If you are a prospective purchaser of a Citroën vehicle, we use the information you provide to us to fulfil your request. For example, it may be passed to appropriate third party suppliers such as a Citroën appointed Dealer to fulfil your request for a test drive. If you are a Citroën owner we will use your data to provide you with important safety information and to manage your vehicle warranty. We may also use your data to measure the performance of Citroën Automobiles Australia or your Citroën Dealer (through customer surveys if you participate in them).
Unless you indicate that you do not wish us to contact you, we may also contact you from time to time with product updates, special offers, event invitations and the Citroën customer magazine Driven. You can specify the type of communication you are willing to receive from Citroën Automobiles Australia, and by which communication channel, by contacting our Customer Support Team at the contact details below. You can also contact your Citroën Dealer to let them know what your preferences are about communication from them.
How do we store and use your information?
All your personal information will be stored by Peugeot Automobiles Australia on a dedicated database. Your personal information may be passed to third party suppliers as part of our business processes, such as:
• Our appointed dealers
• Outsourced service providers who manage services we provide to you including:
- Roadside assistance
- Customer or market research
- Financial services and insurance
- Mailing systems and direct marketing
• Government, regulatory and law enforcement authorities and organisations, such as required or authorised by law
• Our related companies [within or without Australia].
Citroën Automobiles Australia will take steps to secure your personal data to prevent access to your data by unauthorised persons. Citroën Automobiles Australia also takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you would like to access and correct your personal information, or if you have any queries or complaints, our Customer Support Team will be happy to help you or respond to you.
You can contact our Customer Support Team:
By phone : 1800 307 607
By email : firstname.lastname@example.org
By mail : Locked Bag 206 Silverwater NSW 1811
We will use your personal information to fulfil this request. By submitting this form I agree for the Dealer and / or Citroën Australia to contact me via email about any product or marketing related communication. I understand that I will have the opportunity to opt out of future communications at any time by contacting us or replying 'unsubscribe' to emails.
Conformément à la loi n°78-17 du 6 janvier 1978, relative à l’informatique, aux fichiers et à la liberté, modifiée, vous disposez d’un droit d’accès et de rectification des informations vous concernant ainsi que d'un droit d'opposition au traitement desdites informations. Vous pouvez donc exercer ces droits en vous adressant à Automobiles Citroën, DCPF/MKT/FRC, Case courrier GA 226, 75 avenue de la Grande-Armée, 75016 PARIS ou wm@Citroën.com. Je m'oppose au traitement des données me concernant aux fins d’envoi d’offres commerciales,d’enquêtes et d’analyse.